Refund Policy

Last updated: October 18, 2026

At Tactical Supply, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

In addition to our voluntary return policy, consumers in the European Union may have a statutory right to withdraw from a purchase within 14 days of receiving their goods, subject to applicable legal exceptions.

To be eligible for a return, the item must be returned in a condition consistent with what is reasonably necessary to inspect its nature, characteristics, and functioning. We recommend returning products in their original packaging, including all accessories, manuals, and included components where possible.

2. How to Request a Return

To request a return, please contact us through the contact details provided on our website.

Please include the following information:

• Your order number.

• The name of the product you wish to return.

• The reason for your return.

• Photographs or other relevant information, if the product is damaged or defective.

Please wait for return instructions before sending any items back. This helps us process your return efficiently.

3. Return Conditions

Returned products may be inspected upon receipt.

If a product has been used beyond what is reasonably necessary to inspect it, or has been damaged due to improper handling, you may be liable for any resulting reduction in value, where permitted by applicable law.

Products that are defective, damaged upon arrival, or incorrectly supplied will be assessed in accordance with applicable consumer protection laws.

Nothing in this policy limits your statutory rights regarding defective or non-conforming products.

4. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the direct cost of returning the goods, provided this has been communicated to the customer before the purchase and is permitted by applicable law.

If a product is defective, damaged upon arrival, or incorrectly supplied, please contact us before returning it. We will work with you to resolve the issue in accordance with applicable law.

5. Refunds

Once we receive and inspect your returned product, we will notify you of the outcome of your refund request.

Approved refunds will be issued using the original payment method, unless otherwise agreed with you.

For statutory withdrawals, refunds will be processed within the applicable legal deadline. Where required by law, this includes the standard delivery costs paid for the original order. We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

For other approved returns, we aim to process refunds as soon as reasonably possible.

Please note that the time it takes for the refunded amount to appear in your account may depend on your payment provider or bank.

6. Exchanges

If you receive a defective or damaged product, or if you wish to exchange an item, please contact us.

Exchanges are subject to product availability and applicable consumer protection laws. Where an exchange is not appropriate or possible, another legally required remedy may apply.

7. Defective Products and Warranty

At Tactical Supply, we want our products to function as expected. If a product develops a defect after purchase, whether shortly after delivery or after several months of use, please contact us so we can assess the issue.

Reporting a Defect

Please contact us through the contact details provided on our website and include:

• Your order number and proof of purchase.

• A description of the defect and when it first occurred.

• Photographs or videos showing the issue, where applicable.

Assessment and Resolution

Once we receive your request, we will assess the reported defect and determine the appropriate solution based on the circumstances, the nature of the product, its expected lifespan, and applicable consumer protection laws.

Depending on the situation, the available remedies may include repair, replacement, a price reduction, or a refund, as provided by applicable law.

Defects Developing After Purchase

A product becoming defective after one month, several months, or a longer period of use does not automatically mean that the customer loses their rights.

For consumers in the Netherlands and the European Union, statutory rights regarding product conformity may continue to apply beyond any stated commercial warranty period. The applicable rights depend on factors such as the product, its expected lifespan, the nature of the defect, and the circumstances of the case.

Normal wear and tear, damage caused by misuse, improper installation, unauthorised modifications, or failure to follow the manufacturer's instructions may affect the available remedies where permitted by law. However, these circumstances will be assessed individually.

Commercial Manufacturer Warranties

Some products may be covered by an additional manufacturer's warranty. The duration and conditions of such a warranty may vary by product and will be communicated where applicable.

Any manufacturer's warranty is additional to, and does not replace or limit, the customer's statutory consumer rights.

Contact Us

If a product develops a defect after delivery, please contact Tactical Supply through the contact details available at https://tacticalsupply.nl/. We will review your request and work with you to find an appropriate solution in accordance with applicable law.

8. Non-Returnable Items

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies. Examples may include:

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.

• Custom-made or clearly personalised products, where the legal conditions are met.

• Other goods or services for which a statutory exception applies.

Any exclusion will be applied only where legally permitted. This section does not remove any rights you may have regarding defective or non-conforming products.

9. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered the fulfilment or shipping process. However, your statutory rights, including any applicable right of withdrawal, remain unaffected.

10. Contact Us

If you have any questions about returns, refunds, or defective products, please contact Tactical Supply through the contact details available on our website:

Website: https://tacticalsupply.nl/

We will do our best to help resolve your issue promptly and fairly.

This policy does not affect any mandatory consumer rights available under Dutch or European Union law.